Legal
Privacy & Cookie Policy
Last updated: 9 November 2026
1. Who we are
Bakgat Tutoring (“we”, “us”) offers tutoring and a Grade 7 to Grade 8 bridge course in the Hartenbos / Mossel Bay area, together with an online learner app. We are responsible for the personal information described here and handle it in line with the Protection of Personal Information Act (POPIA). Our information officer is the owner of Bakgat Tutoring, reachable through the contact details on our contact section.
2. What we collect
- When you enquire: your name, phone number, email (optional), your child’s name and school (optional) and your message.
- When a learner enrols: the learner’s name, a username and/or email to log in with, their school, and a parent or guardian’s name, phone number and email.
- When the app is used: homework answers, photos and files learners hand in, marks and feedback from tutors, and the date and time of logins. Passwords are stored in scrambled (hashed) form, so nobody, including us, can read them.
- Tutors: name, email and login details.
3. Learners are children
Most learners are under 18, so a parent or guardian gives consent for their child’s information to be used when they enrol. Learner accounts are created by our tutors, not by the learner. A parent or guardian may ask to see, correct or delete their child’s information at any time.
4. Why we use it
- To reply to enquiries and arrange enrolment.
- To run classes, set and mark homework, share notes, and keep parents informed of progress.
- To keep the app secure (for example, to block repeated wrong passwords).
We don’t sell personal information or use it for advertising.
5. Who can see it
- Our tutors see learners’ details, handed-in work and marks.
- Learners see only their own work, marks and the notes and homework set for their class.
- Service providers: the website, app and files are hosted by Cloudflare, which stores data on our behalf under its own security and privacy commitments. Data may be processed outside South Africa on servers with adequate protection.
- We share information with others only if the law requires it.
6. How long we keep it
Enquiries are kept for up to 12 months unless you enrol. Learner accounts, work and marks are kept while the learner is with us and for up to 12 months after, then deleted, unless a parent asks us to delete them sooner.
7. Your rights
You may ask what information we hold about you or your child, ask us to correct or delete it, or object to how it’s used. Contact us to do so. If you’re unhappy with how we handle your information, you can complain to the Information Regulator (South Africa): inforegulator.org.za, enquiries@inforegulator.org.za.
8. Cookies and storage on your device
We use one essential cookie and no tracking or advertising cookies, so there’s no cookie banner.
| Name | What it does | How long |
|---|---|---|
| bkt_session | Keeps you logged in to the learner app. | Up to 60 days for learners, 14 days for tutors, or until you log out |
The app also saves a copy of the pages you’ve opened on your phone, so it opens quickly and works offline. Logging out deletes that saved copy.
9. Security
The site and app use encrypted connections (HTTPS), hashed passwords, and access rules so each person sees only what they should. No system is perfectly secure; if we become aware of a breach that affects you, we’ll let you know.
10. Changes
We may update this policy. The date at the top shows when it last changed.