Legal

Terms & Conditions

Last updated: 9 November 2026

1. About these terms

These terms apply to tutoring, the Grade 7 to Grade 8 bridge course and the learner app offered by Bakgat Tutoring (“we”, “us”). By enrolling a learner or using the app, the parent or guardian agrees to these terms on the learner’s behalf.

2. Enrolment

Enrolment is confirmed once we have agreed the course, dates and fees with you personally and you have received confirmation from us. Places in each group are limited.

3. Fees and payment

Fees are quoted to you personally before enrolment and are payable as agreed with us (for example by EFT before the course starts). We don’t take card payments on this website. If a payment is late, we may pause access to classes and the app until it is settled.

4. Cancellations and refunds

• Cancelling before the course starts: let us know in writing (WhatsApp or email). Fees paid are refunded, less any non-refundable deposit we told you about when you enrolled.
• After the course has started: fees for sessions already held are not refundable. For sessions not yet held, contact us and we’ll work out a fair refund or credit.
• If we cancel a session (for example due to illness or load-shedding), we’ll arrange a make-up session or refund that session.
• Missed sessions by the learner can’t always be made up, but the notes and homework stay available in the app.

Approved refunds are paid by EFT to the account that paid, within 14 days.

5. Delivery of the service

Sessions take place at the times and venue we confirm with you. Homework, notes and feedback are delivered through the learner app, which needs a phone, tablet or computer with internet access. Learner app access starts when the learner is enrolled and ends when they leave or the course ends.

6. Learner app accounts

• Each learner gets their own login. Keep the password private and don’t share accounts.
• Work handed in must be the learner’s own. Uploads must be schoolwork; nothing offensive, harmful or that belongs to someone else.
• We may suspend an account that is misused.

7. Content

Notes, worksheets and other materials in the app are for the enrolled learner’s personal use only and may not be shared publicly or sold. Learners keep ownership of their own work; they allow our tutors to view and mark it.

8. Results

We work hard to help every learner improve, but school results depend on many things, so we can’t guarantee specific marks.

9. Liability

We aren’t liable for indirect losses, or for the app being briefly unavailable. Nothing in these terms limits rights you have under the Consumer Protection Act.

10. Privacy

How we handle personal information, including learners’ information, is set out in our Privacy & Cookie Policy.

11. Changes and contact

We may update these terms; the date above shows the latest version. Questions? Use the details in our contact section. These terms are governed by South African law.